WAUKESHA, Wis. – U.S. Cellular is stepping up efforts to hire 100-plus customer care representatives over the next three months for its Waukesha Customer Care Center. The positions offer with the opportunity to advance professionally and great benefits, including full tuition reimbursement and a generous health insurance package starting the first day on the job.
“U.S. Cellular’s announcement is welcome news for families in the Waukesha area,” said Representative Rich Zipperer. “It is great to see a local employer that is growing and creating jobs in our area.”
Bill Isaac, director of the customer care center, said the increased popularity of smartphones is driving the need for customer care representatives who also are technically savvy.
“With the rising popularity of smartphones and now Android devices coming this summer, our customers are using their cell phones to do more than ever before,” Isaac said. “This is not like an ordinary call center. Imagine succeeding where you love your work and can be yourself. It’s a place where you get outstanding training, while working in a culture that encourages career growth.”
The Waukesha Customer Care Center employs more than 400 associates in a variety of positions. Isaac added that the company prides itself in the unique environment of its five care centers nationwide that manage more than 2 million customer service calls per month.
The company is looking for candidates who have a solid understanding of wireless technology, products and services including the wireless modem card, Blackberry, windows mobile smartphones, and tethered data connections.
Customer care representatives receive seven weeks of paid classroom instruction before answering customer calls and continue with professional development as they grow in the organization.
“The ongoing instruction is critical in building leaders and helping associates deliver the best customer experience in the industry,” Isaac said. “We believe in promoting from within and love watching associates thrive in our company. Our Dynamic Organization rewards associates for their talents and empowers them to do the right thing for our customers.”
There also are eight leadership openings, including customer service coach and manager positions. Coaches inspire success in a team of 12 associates who work directly with customers and drive business results, explained Isaac. Applicants should have strong communications skills and four years of customer service experience. An associate’s or bachelor’s degree is preferred.
Customer service managers support teams of leaders as they provide guidance and mentoring to their associates, equipping them to deliver a superior experience over the phone to our customers. Applicants for this position should have a bachelor’s degree and at least two years’ experience in managing a team of direct reports, as well as providing strategic leadership for those who do not report directly to them. They should also have at least four years of experience in a customer care environment. Experience in a high-volume call center is preferred.
To apply for positions, log on to: http://www.uscellular.jobs.
U.S. Cellular believes in the power of community. Associates give back to their communities through volunteerism and are given resources to locate, sign up for and track their volunteer projects. The company also matches associates’ donations to nonprofit organizations dollar-for-dollar up to $2,500 each year. Last year U.S. Cellular associates in Wisconsin volunteered about 3,900 hours and since 2009 the company has contributed more than $157,000 to schools in Wisconsin as part of its commitment to education. Another $50,000 was donated to non-profit organizations.
About U.S. Cellular
The 9,000 associates of U.S. Cellular believe a wireless phone enhances people’s lives and a wireless company should be in the business of bringing people together. U.S. Cellular has a wide range of monthly plans, including those with unlimited nationwide calling, unlimited free incoming calls and options to prepay. The company has a growing catalog of phones like the BlackBerry® Tour and the touch-screen LG Tritan and HTC Touch Pro 2, which offer e-mail and Web access. Those features are delivered 10 times faster over U.S. Cellular’s 3G Mobile Broadband network. U.S. Cellular believes in the power of the community and has made a commitment to invest more than $4.5 million in teachers and schools during 2009 and 2010. Based in Chicago, the company is the nation’s sixth-largest wireless carrier, serving 6.2 million customers across the country. To learn more about the company visit one of its retail stores or uscellular.com . You can also check out U.S. Cellular on Facebook.
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For more information, contact:
Sue Pierman
Public Relations Counsel
Cell: 414-303-8830
LaTrina Blair
Communications Manager
773-355-3364
