Airline allowing customers to travel earlier without penalty to avoid storm
EAGAN, Minn.–(BUSINESS WIRE)–Due to the forecast for severe winter weather conditions throughout the upper Midwest, Northwest Airlines has issued temporary travel reaccommodation options for customers scheduled to travel this weekend. The temporary reaccommodation options allow customers to travel earlier or later than originally scheduled without penalty.
Customers with confirmed tickets for travel on Saturday, December 1, or Sunday, December 2, and traveling to, from or through the states of Minnesota, Wisconsin or Michigan may reschedule their travel within the same cabin from November 30, 2007, through December 4, 2007, or within the same class of service through December 6, 2007, without penalty or administrative change fees.
Rebook online at nwa.com
All Northwest Airlines E-Ticket customers who desire to change their travel plans in accordance with the temporary reaccommodation guidelines are encouraged to rebook travel online at nwa.com using the Manage My Reservations feature.
For assistance with changes outside the temporary reaccommodation guidelines, please contact Northwest Reservations at 1-800-225-2525.
Monitor status of flight at nwa.com
Northwest is also urging customers to check the status of their flights before departing for the airport. In addition to Northwest’s toll-free automated flight information line at 1-800-441-1818, customers are advised to monitor the status of their flight online at www.nwa.com.
My NWA Info Option
Through nwa.com, customers can also take advantage of the airline’s convenient “My NWA Info” flight status notification options, which proactively contact customers via telephone or email with the most current flight information. Northwest is encouraging customers to sign up for “My NWA Info” service and provide Northwest with the appropriate contact information.
Northwest Airlines is one of the world’s largest airlines with hubs at Detroit, Minneapolis/St. Paul, Memphis, Tokyo and Amsterdam, and approximately 1,400 daily departures. Northwest is a member of SkyTeam, an airline alliance that offers customers one of the world’s most extensive global networks. Northwest and its travel partners serve more than 1,000 cities in excess of 160 countries on six continents.
