Live ASL Interpretation Enables Direct Conversations Between Deaf Customers and Spectrum Store Specialists
RACINE, Wis. – April 14, 2026 – Spectrum is bringing its virtual American Sign Language (ASL) interpretation service to its Mount Pleasant and Lake Geneva stores. The service connects Deaf customers and Spectrum store specialists through a live ASL interpreter, enabling real-time communication in store. Available today in select locations across the country, the service is expanding to reach more than 90 Spectrum stores by the end of the year.
The virtual ASL interpretation service is now available at 5423B Washington Ave in Mount Pleasant and 156 E. Geneva Square in Lake Geneva.
For many Deaf customers, a simple store visit can mean relying on handwritten notes or typing messages back and forth. At participating Spectrum stores, customers can scan a QR code using their personal device to connect instantly with a live ASL interpreter, enabling a natural, real-time conversation about Spectrum products, services, billing questions or account updates.
“Our goal is simple: when someone walks into a Spectrum store, they should feel supported,” said Peter Brown, GVP, Agency and Accessibility, Spectrum. “Delivering great service means designing experiences that work for all of our customers and reflect the care and attention they expect from us.”
Spectrum first launched a successful pilot of the virtual ASL interpreting service in Rochester, NY in 2024 and expanded to Austin, Los Angeles and New York City in 2025. In 2026, Spectrum is bringing virtual ASL interpretation to 34 additional towns and cities across Spectrum’s service area, focused on communities with strong Deaf populations.
The service is part of Spectrum’s ongoing focus on accessibility. The Company was named to Forbes’ inaugural Accessibility 100 list in 2025 and received the American Foundation for the Blind’s Helen Keller Achievement Award in 2023. Spectrum also has a dedicated support team trained to live chat and handle calls from customers with disabilities and the Spectrum Access app, which provides audio description and closed captioning for over a thousand movie and TV titles. Learn more at https://corporate.charter.com/accessibility.
About Spectrum
Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ:CHTR), a leading broadband connectivity company available to 58 million homes and small to large businesses across 41 states. Founded in 1993, Charter has evolved from providing cable TV to streaming, and from high-speed Internet to a converged broadband, WiFi and mobile experience. Over the Spectrum Fiber Broadband Network and supported by our 100% U.S.-based employees, the Company offers Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products.
More information can be found at corporate.charter.com.
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