Acuity has been named one of the top five insurers in the nation for claims service in the 2026 CRASH Network Insurer Report Card, earning a spot on the National Honor Roll with an A- grade. The recognition reflects Acuity’s heart-first approach to claims handling, which emphasizes fairness and a commitment to quality outcomes.
“Caring for our customers is at the heart of everything we do, and that care shows up in the claims experience we deliver every day. Being named to the Insurer Report Card Honor Roll reinforces that customers can count on Acuity when accidents happen,” said Jamie Loiacono, Vice President-Claims, Acuity.
The annual CRASH Network survey gathered feedback from more than 1,000 collision repair shops nationwide, asking them to evaluate auto insurers based on claims policies, payment practices, and overall attitudes, and how those factors influence repair quality and customer service. Repair professionals consistently cited Acuity’s caring claims philosophy as a differentiator, with collision shop owners commenting, “I highly recommend Acuity,” and, “by far the best insurance company out there.”
According to the CRASH Network, insurers earning top grades distinguish themselves by supporting high-quality repairs instead of prioritizing cost savings at the expense of safety. Top insurers like Acuity are recognized for their refusal to pressure repair shops to cut corners or use substandard parts, adherence to automaker-recommended repair procedures, and an emphasis on doing repairs right the first time. This approach helps ensure safer vehicles, fewer delays, and better long-term outcomes for motorists following an accident.
In addition to its National Honor Roll recognition, Acuity earned the top ranking in the Great Lakes Region and ranked among the leading insurers in the Plains and Rocky Mountain Regions. The company also earns a 96% claims satisfaction rating among customers who have a claim, reinforcing the impact of its heart-led approach on customer experience.
Acuity’s claims model reflects a broader philosophy of leading with heart, which places a high value on providing transparency and maintaining long-term customer and agent relationships built on trust. The company’s experienced claims professionals and streamlined processes help keep repairs moving while maintaining a strong focus on delivering a fair and fast claims experience.
Acuity Insurance is a leading provider of insurance solutions, delivering exceptional coverage and customer service to individuals and businesses in over 30 states. With over $3 billion in annual written premium, the insurer manages assets exceeding $8.5 billion. Headquartered in Sheboygan, Wisconsin, Acuity employs nearly 1,900 people.
