Madison, WI – The Professional Insurance Agents of Wisconsin (PIA) is delighted to announce that Brianna Schwanke, CSRM of M3 Insurance’s Wauwatosa office is the 2025 recipient of Wisconsin’s Outstanding CSR of the Year Award.
The Societies of CISR and CIC established the Outstanding CSR of the Year award in 1991 to honor the vital role customer service representatives play in delivering daily care and service within the insurance industry. This award is a significant achievement recognized industry-wide, highlighting only the brightest performers in this essential role. Each year, PIA’s Education Committee selects the Wisconsin recipient through a thorough review process.
Brianna’s exceptional leadership, technical expertise, and unwavering commitment to client service cemented her as Wisconsin’s 2025 Outstanding CSR. As highlighted in her nominations, Brianna consistently goes above and beyond, managing a demanding book of business with precision, mentoring teammates, and leading with a calm, solutions-oriented mindset. Her ability to navigate change, adopt new technologies, and maintain high standards under pressure sets her apart as a truly Outstanding CSR.
“Brianna is the definition of consistency in a role that demands adaptability. She’s strategic and detail-oriented, empathetic and efficient. Clients trust her. Teammates rely on her,” said Courtney Foster, Operations Manager at M3.
Brianna will be formally recognized by her industry peers and presented with her award at the Professional Insurance Agents of Wisconsin’s Engage 2025 conference in the Wisconsin Dells on October 23 rd.
Along with receiving the state title, Brianna is now in the running for the National Outstanding CSR of the Year Award, which will be awarded in the coming months by the Risk & Insurance Education Alliance (formerly the National Alliance for Insurance Education & Research).
PIA extends heartfelt congratulations to Brianna and M3 Insurance, applauds this remarkable achievement, and sends best wishes to Brianna as she goes on to compete for the national title.
