EAU CLAIRE, Wis. (January 3, 2023) — With a mixed bag of winter weather impacting most of northwestern Wisconsin, Xcel Energy is prepared to get the lights back on if customers lose power during the snow, freezing rain and wind predicted for the region. We also have tips customers can use to stay safe, report outages and stay informed when severe weather strikes.
Xcel Energy has operational plans in place to make sure key employees, including line workers, are available and able to respond to outages that may occur due to severe weather.
We understand losing power can be a major inconvenience for customers, so we plan and prepare for weather that may cause outages. Xcel Energy crews are ready to safely restore electric service to customers as quickly as possible.
Report your outage
Customers can help Xcel Energy get a jump on power restoration by reporting outages. Customers have several ways to report outages.
- Through the My Xcel Energy mobile app, available in the Apple App Store and through Google Play.
- Online at xcelenergy.com/out
- By calling 1-800-895-1999 and following the prompts—the automated phone reporting system lets customers report outages in less than 60 seconds. Once the cause of the problem is identified, the system or an Xcel Energy representative will provide customers with an estimated restoration time when available.
If outages occur, it’s important for customers to have access to the most recent updates about their power restoration. Customers can stay informed by using the My Xcel Energy mobile app or visiting the Xcel Energy website. The website hosts an outage map that displays information on the number of customers out and anticipated time for restoration when available. Customers can also stay informed by following Xcel Energy onFacebook and Twitter.
Other ways customers can prepare, stay safe
- Stay away from downed power lines. Always assume an electric line, even one that is on or near the ground, is energized and therefore dangerous. Never, under any circumstance, touch or move a downed power line. If you come across a downed power line, leave the area and report it immediately by calling 1-800-895-1999.
- Build a home emergency kit. Xcel Energy recommends assembling an easily accessible kit that you can rely on in the event of a power outage.
- Keep gas meters clear. Clearing snow and ice from natural gas meters is key to avoiding the potential for dangerous natural gas buildup indoors due to vents becoming sealed when covered in ice and snow melt drip on it during the day and refreeze at night. Xcel Energy strongly recommends keeping the entire meter assembly clear of snow and ice. Gently remove snow or ice from the meter, associated piping and the roofline above the meter. Check often to ensure melting snow isn’t dripping on the meter from the roof or nearby trees. Use a shovel around a meter to move snow away; avoid using your snowblower near a meter.
- Heating safety. Xcel Energy encourages homeowners to take advantage of rebates and incentives to install energy efficient furnaces and insulation. If you chose to use a space heater, take care to ensure safety as more than 65,000 home fires are attributed to heating equipment each year in the United States, according to the Electrical Safety Foundation International.