Xcel Energy: Restores power to nearly 90% of customers affected by winter storm

Eau Claire, Wis. (December 16, 2022- 4 p.m.) — With the help of more than 1,600 employees, contractors and support staff from eight states, nearly 90% of customers impacted by the winter storm the past two days have had their power restored.

Crews made steady progress today restoring power to approximately 64,000 customers with an estimated 9,300 remaining without power. As crews continue their work, customers can check our outage map for estimated restoration times as they’re available. We expect that service will be restored to most customers this evening. However, given the extent of the damage, particularly in the Hayward and Rice Lake areas, we anticipate having all customers who can accept service restored by Saturday evening.

Check for mast damages on residences.

If there are damages to the mast, a licensed electrician must make repairs before service can be restored. It is possible that we may be able to provide a temporary connection until your electrician can come out to fix it. Please note that the city may require an inspection.Outage Checklist | Outages & Safety | Xcel Energy

Xcel Energy urges safety and caution around power lines

Please use caution when traveling in affected areas and stay away from downed lines. Always assume an electric line, even one that is on or near the ground, is energized and therefore dangerous. Never, under any circumstance, touch or move a downed power line. If you come across a downed power line, leave the area and report it immediately by calling 1-800-895-1999. Call 911 to report an emergency.

Clear natural gas meters.

Clearing snow and ice from natural gas meters is key to avoiding the potential for dangerous natural gas buildup indoors due to vents becoming sealed when covered in ice and snow. Xcel Energy strongly recommends keeping the entire meter assembly clear by following these steps:

  • Gently remove snow or ice from the natural gas meter, any associated piping and the roofline above the meter.
  • Carefully shovel around the meter and move snow away from it
  • Do not use a snow blower near a meter
  • Check meter often to ensure melting snow isn’t dripping on the meter from the roof or nearby trees
  • Always keep a clear path to your gas meter to allow quick access in an emergency

Learn more: Natural Gas Safety | Outages & Safety | Xcel Energy