FarWell: Restructures to emphasize experience

(MADISON, Wis.)—FarWell has restructured its leadership team as it seeks to embody an “employee experience (EX)-delivers-customer experience (CX)” mentality. The leadership changes include the promotion of four senior staff along with four senior advisors.

“The latest corporate restructuring is an example of how important we value not only our internal employees but also our customers,” Co-Founder and CEO Jason Potter said. “For us to deliver meaningful client experiences, it all starts with making sure we’re helping our team members thrive personally and professionally.”

Co-Founder Steve McQuin is now President and Chief Innovation Officer, Mel Gillen is the Customer Experience Officer, Nick Lombardino is now Director of Employee Experience and Mike Maniaci is the Director of Client Solutions.

Another way FarWell is focusing on its employee experience is by promoting Senior Advisors Rachel Breitbach, Dean Giorgetti, Jeff Barutt and Natalie Droessler to engagement managers (EM). In these support-driven roles, the EMs have the responsibility of leading a team of advisors, across multiple different clients, with an emphasis on delivery support, career pathing and professional development.

“FarWell’s EX vision is to grow an organizational culture that is grounded in shared values and where team members are empowered to flourish personally and professionally,” Gillen said. “When you can help employees achieve a higher level of fulfillment, you also create incredible experiences for your clients.”