Service Pro® Drives Productivity Gains for Equipment Distributors’ Field Service, Repair, Preventive Maintenance, Contract Management and Inspection Processes
Milwaukee, WI (January 15, 2014) – MSI Data, a leading developer of field workforce automation software, today announces that its enterprise service management system, Service Pro®, will be on display at the AED Summit & CONDEX in Booth 326 in Houston from January 16th to the 17th. MSI Data’s service management, scheduling and cross-platform native mobile application helps equipment dealers improve enterprise-wide field service management and increase mobile field workforce efficiency.
From Mobile Technician App to Management Portals – End to End Field Service Management
Service Pro® automates costly service business process delays and inefficiencies for equipment distributors by connecting the office and the field with a single management system that unifies call taking, dispatching, invoicing scheduling, labor time, parts/inventory, equipment assets, warranties, maintenance contracts, tasks, inspections, photo & signature capture and service history.
Service Pro broadens access to key service business intelligence for equipment distributors by:
• Mobilizing Service Technicians – automated field data collection for service technician work orders and inspections with Service Pro Mobile for iPad, iPhone, Android or Windows devices
• Empowering Service Schedulers – web-based visual technician scheduling empowers office workers to make rapid, intelligent scheduling decisions with tech location, availability and skill data
• Involving Field Service Stakeholders – web-based stakeholder portals extend system utilities to technicians and customers, and field service performance data to management
Including a powerful mobile work order and inspection application for iPad, iPhone, Android or Windows, Service Pro helps equipment distributors optimize utilization of service resources in the field and in the office, eliminate costly delays in field to office work order management, improve their businesses through better service delivery to product users.
Deep Field Service, Maintenance and Repair Functionality Meets Advanced Technology
Service Pro® magnifies the utility of its equipment service management capabilities for important internal and external stakeholders with advanced web, mobile and database technologies:
• Cross-Platform, Native Mobile App – Service Pro® Mobile is a native app for iPad, iPhone, Android or
Windows smartphones, tablets or phablets
• Field Forms Builder – Rapidly create native, cross-platform mobile field data collection templates with a web-based drag and drop builder
• Visual Scheduler – Web-based visual scheduling application connects seamlessly with technician mobile devices
• Events Manager – configurable alerts, escalations and workflow engine
• Stakeholder Web Portals – configurable web portals for key field service stakeholders, including customers, service technicians, operations managers and executives
• Business Systems Integration – Service Pro can be integrated with ERP, CRM, Accounting, Telematics and other business systems
