Vital Support Systems: Achieves Cisco Customer Satisfaction Excellence

Vital earns highest distinction partner can achieve within the Cisco Channel Partner Program

DES Moines, Iowa (Aug. 28, 2013)—Vital Support Systems, a premier provider of network and systems solutions, today announced it has achieved Cisco Channel Customer Satisfaction Excellence. This designation, the highest given within the Cisco Channel Partner Program, is based completely on customer satisfaction.

“Vital’s commitment to customer satisfaction is the foundation of our long-standing relationship,” said Jim Thomas, director of IT Operations at Pella. “Their focus on providing outstanding service, along with a commitment to communication and building trust, are the cornerstone of the Pella / Vital relationship. They have been, and continue to be, a trusted partner.”

To earn the Cisco Customer Satisfaction Excellence designation, partners must achieve high ratings by customers where Cisco products have been installed in the last year. The ratings are in response to questions about satisfaction of both pre- and post-sales support provided by the Cisco partner. This includes repair, maintenance, and technical support.

“Receiving the Customer Satisfaction Excellence designation is truly an honor,” said Jeff Sparling, CEO of Vital. “Not only does it showcase our expertise, it also puts a spotlight on our commitment to providing outstanding customer service.”

In addition to offering network and systems solutions, Vital provides cloud infrastructure, colocation and managed services. Vital, along with sister companies VISI Inc. and OneNeck® IT Services Corp., are part of TDS Hosted & Managed Services, LLC (TDS HMS), a wholly owned subsidiary of Telephone and Data Systems.

For more information about Vital Support Systems, visit

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For more information contact: Cindy Tomlinson, Associate Manager – Public Relations / TDS HMS / 608-664-4471 / [email protected]

About Vital Support Systems

Founded in 2001, Vital Support Systems is an information technology company providing network and systems solutions, cloud infrastructure, colocation and managed services to businesses nationwide. Vital Support Systems provides the most flexible infrastructure options in the industry – on-premise, colocated in one of our Tier 3 data centers, or in the cloud, using ReliaCloud™ Infrastructure-as-a-Service (IaaS). In addition, Vital partners with global leaders, such as Cisco, Citrix, EMC, HP, Microsoft, VMware and others to design, procure, implement, or manage mission critical solutions. To provide an even more comprehensive range of IT services, Vital joined TDS Hosted & Managed Services, LLC (TDS HMS) in June 2012. Visit for more information.

TDS Hosted & Managed Services, LLC is the parent company of OneNeck® IT Services Corp., Vital Support Systems, and VISI Incorporated. TDS HMS, a wholly owned subsidiary of Telephone and Data Systems Inc., is growing rapidly and now employs more than 500 people throughout the U.S. TDS HMS companies specialize in engineering and management of IT infrastructure, including: hosted application management, managed hosting, and ReliaCloud™ enterprise cloud services. TDS HMS owns and operates Tier 3 data centers in Iowa, Minn., and Wis. Visit,, and for more information.

Telephone and Data Systems, Inc. [NYSE: TDS], the parent company of TDS HMS, is a Fortune 500® company. Telephone and Data Systems provides wireless; broadband, TV and voice; and hosted and managed services to approximately 6 million customers nationwide through TDS Telecommunications Corp. and U.S. Cellular® [NYSE: USM], its majority owned wireless subsidiary. Founded in 1969 and headquartered in Chicago, TDS employs 10,700 people. For investment information, visit .