Simons Electrical Systems: Targets customer satisfaction

Contact: Robert Hurst
(262) 542-2720
[email protected]

Recently, Simons Electrical Systems of Waukesha conducted a Customer survey regarding satisfaction and if they would refer new business to the company.

The results were amazing.

The survey asked Customers to rate the company on a scale of 1 to 5, with 5 being “extremely satisfied” with the service they received.

The respondents gave an average score of 4.87, emphasizing the consistently high level of Customer satisfaction they experienced.

Respondents were also asked whether or not they would refer new business to Simons Electrical Systems.

An impressive 100% of the participants surveyed said they would refer new Customers to Simons Electrical Systems.

Several Customers pointed out that they have already referred friends, family and associates to Simons because of the quality of work and the high level of service they receive every time they call.

One Customer said, “I’ve used them for a long time and I’ve been incredibly happy with the service I’ve received. Every time I call with a question, I get a quick answer.”

The owners of the company, John Simons and Joel Shoemaker along with their team of experts believe that having strong Customer satisfaction is a key to building a strong business.

In addition, of those surveyed, 87% of their Customers rated themselves as “Extremely Satisfied” with how thorough Simons Electrical Systems was in explaining the company’s recommendations and how it was done in a manner that was easy to understand.

Simons Electrical Systems prides itself on having highly knowledgeable experts as part of their team. It is this sort of knowledge that prompted the maintenance manager of a local apartment complex to mention Simons is his long-term electrical contractor.

Several Customers mentioned calling Simons with questions and were impressed to receive an answer right away. As one Customer stated, “If I didn’t understand something, I would call and I always got an answer.”

Simons Electrical Systems has been a family run business for decades and has cultivated a strong, loyal Customer base.

One industrial Customer said John is his “go-to man on electrical jobs.” The Customer went on to mention that if he ever needed electrical or HVAC work done in his own home, Simons Electrical Systems would be the first place he would turn.

For over 15 years, Simons Electrical Systems has been a minority owned business serving Waukesha, Washington, Racine, Ozaukee, and Jefferson counties. Simons Electrical Systems can serve any sized commercial, municipal, residential or industrial Customer with a full service electrical division, heating and air conditioning division and structured cabling division. John, Joel, and the rest of the Simons Electrical Systems’ team of experts are skilled in all facets of electrical work and they are proud to be your one-stop solution to any issue.

Simons Electrical Systems offers electrical, security and fire alarms, data communications, and telephone system divisions that can handle projects ranging from:

Electrical Work

Indoor Air Quality

Heating and Cooling

Home Automation

Access Control

Security Systems

Video Surveillance

TeleEntry Systems

Telephone Systems

Voice and Data Networking

Fire Alarm Systems

Simons Electrical Systems provides all of their Customers with prompt, courteous, cost-efficient, and personal service.

With current Customers satisfied, the entire team of experts will continue to provide outstanding Customer service and the attention to detail they deserve.

What separates Simons Electrical Systems from their competition is service is their strength.

With Simons Electrical Systems, if it plugs into a wall, they can take care of it all.