Better Business Bureau: Getting bugged? Make sure your pest management is handled by a pro

CONTACT: Lisa Schiller, Media Relations
PHONE: 414- 847- 6055
FAX: 414-302- 0355
E-MAIL: [email protected]

Milwaukee, Wis. – April is National Pest Management Month, according to the National Pest Management Association (NPMA). When your pest problem gets too big for a flyswatter, a mousetrap or do-it-yourself spray, it’s time to call in a professional service. The Better Business Bureau reminds consumers to take the time needed to select a reputable pest control business and make sure you’re doing business with someone you trust. In 2012, more than 786,000 people turned to BBB for information on pest control services.

BBB and NPMA recommend the following tips for finding a qualified pest management professional:

Check them out. Evaluate pest control professionals and companies that are members of national, state or local associations. Always check out the business’ BBB Business Review at first and visit to find a local professional. Ask friends and neighbors to recommend pest control companies they have used successfully and ask how satisfied they were with the service.

Always deal with a qualified and licensed pest management company. Ask to see the license or other credentials of the pest control professional that comes to solve your pest problem.

Don’t Rush. If a sizable amount of money is involved, get bids from several pest management companies. Since you’re paying for professional knowledge as well as skillful application of pesticides, look for someone whose judgment you can trust.

Understand before you sign. Before signing a contract, be sure to fully understand the nature of the household guest to be exterminated, the extent of the infestation, and the work necessary to solve the problem. Find out if the pest control company has liability insurance to cover any damages to your house or furnishings during treatment. If a guarantee is given, know what it covers, how long it lasts, what you must do to keep it in force, and what kind of continuing control, prevention, and management are necessary.

Don’t fall for high-pressure sales tactics. Buy value, not price. Beware of companies that offer bargains that sound too good to be true. Be wary of companies that come to your home uninvited and offer to give your home a free inspection for pests or press you for immediate and/or costly treatments.

For information or further inquiries, contact the Wisconsin BBB at or 414-847-6000 (metro Milwaukee), 920-734-4352 (Appleton), 608-268-2221 (Madison) or 1-800-273-1002 (elsewhere in Wisconsin). Consumers also can find more information about how to protect themselves from scams by following the Wisconsin BBB on Twitter, Facebook and YouTube.

ABOUT BBB: For more than 100 years, Better Business Bureau has been helping consumers find businesses, brands and charities they can trust. In 2012, consumers turned to BBB 124 million times for Business Reviews on more than 4.5 million companies and Charity Reports on 11,000 charities, all available for free at . The Council of Better Business Bureaus is the umbrella organization for 113 local, independent BBBs across the United States and Canada, as well as home to its national programs on dispute resolution and industry self-regulation.