The MSI Field Force Studio helps field service organizations craft, connect and rapidly deploy cross-platform enterprise mobile workforce solutions for iPad®, iPhone®, Android® or Windows® devices.
Milwaukee, WI – September 24th, 2012
MSI Data, a leading provider of field service management software, today announces the release of the MSI Field Force Studio, a suite of configurable mobile software applications which automate the most common tasks performed by field workers; from repair, installation and preventive maintenance services to inspections, site surveys and assessments. Focused on improving field workforce productivity, mobile software from the MSI Field Force Studio is available for iPad®, iPhone®, Android® and Windows® mobile devices. The MSI Field Force Studio also connects data collected in the field with ERP, CRM and Billing Systems, as well as MSI Data’s own field management software.
Companies utilizing mobile field workforce software consistently outperform their peers in several critical measures, including more work orders or inspections completed per technician per day, lower travel costs and higher rates of work completion on the first visit.
“Organizations with field workforces of all sizes want to increase worker productivity, improve their customer’s experience and boost competitive standing,” said Harvey Shovers, President of MSI Data. “With our MSI Field Force Studio’s unique building blocks approach, user configuration options and cross-platform, ready-to-deploy mobile applications for field workers, they now have a lower risk option for achieving desired productivity gains, a rapid return on investment.”
The MSI Field Force Studio removes risk and cost from the process of crafting and deploying unique mobile solutions through the combination of off-the-shelf mobile workforce capabilities and a menu of advanced web, management and integration technologies:
MSI Cross-Platform Mobile Workforce Applications: Mobile applications from the MSI Field Force Studio support improved technician, inspector and other field worker productivity via completely electronic ability to access and record work on iOS, Android or Windows mobile devices. These applications automate Work Assignments, Status, Alerts, Mapping and Work Order Management, including mobile Asset Tracking, Parts, Warranty, Tasks, Service History, Labor Time, Audits, Sales, Collections, Signature Capture, Photo and Video Capture and Inspections.
MSI Field Management Applications: The MSI Field Force Studio also includes pre-integrated software, including Service Management, Inspection Management, Visual Scheduler, Stakeholder Portals, Automated Vehicle Location (AVL) and other home office-based management systems. These MSI Field Management Applications include integrated Call Taking & Dispatching, Advanced Scheduling, Inventory and Serial Number Processing, Asset Management, Warranties, Maintenance Contracts, Quoting, Invoicing, RMAs, Workflow and Alerts, Service Bill of Materials and more.
MSI Enterprise Connector: The MSI Field Force Studio offers organizations proven tools and methods for connecting field management and mobile applications with important home office-based management systems, including ERP, CRM, Accounting, Billing and other systems.
Across industries ranging from manufacturing and construction to cable and government, the MSI Field Force Studio’s mobile workforce software improves management of the entire field service operation, from paperless work orders or inspections for technicians to streamlined service scheduling and advanced asset management. Whether connected to MSI Field Management Applications or used in combination with other home office systems, mobile workforce software from the MSI Field Force Studio dramatically increases field workforce efficiency as well as management visibility of field operations.
“Field service organizations know that better mobile technology for their field workers is the key to increasing productivity,” said Shovers. “The MSI Field Force Studio provides the best of both worlds in unlocking that potential for field service organizations and IT solution providers alike; proven software applications which lower risk, and a flexible, building blocks approach allowing them to start where their needs are.”
About MSI Data
MSI Data develops enterprise, scheduling and mobile software that helps companies improve the productivity of their field workforce. World class service organizations such as Time Warner, Bradley Corporation, Tax-Air and Heartland Computers rely on MSI Data’s powerful suite of field workforce software to automate field service, inspections, site surveys, audits, reporting and other critical field-driven business processes. MSI Data replaces paper and spreadsheet-based business processes with highly efficient, end-to-end processes through the combination of mobile technology for field workers and ERP, CRM and accounting systems integration. Whether deployed in the cloud or on-premise, MSI field workforce software applications are easy to acquire, easy to deploy and deliver enterprises with rapid return on investment. To learn more, please visit www.msidata.com.
For Immediate Release