New Singapore Office Increases Metrix’s Global Sales and Service Capabilities
MILWAUKEE (January 20, 2012) – With a portfolio of clients around the world, Metrix, a global leader in reverse logistics and field service management software, again is expanding with the opening of Metrix Asia Pacific Pte. Ltd., its new subsidiary office based in Singapore. The office will provide full-service local sales and support, further enhancing Metrix’s international presence and service capabilities in the region.
“Our clients in Asia are growing, along with demand for our software”, said Mr. Larry Laux, President of Metrix, “Our Singapore office will allow us to enhance our 24 hour global support, and brings us closer to our clients in the region. We see the opportunity that exists for us and our clients, and we’re committed to their success.”
Heading up the new Metrix office is Mr. Warren Hunt, newly appointed Vice President of Asia Pacific. Warren has over 23 years of professional experience in IT, and brings a unique background and perspective to the position. “I have a passion for service excellence and helping customers apply technology to improve productivity”, said Warren Hunt, “I’m impressed with the capabilities of the Metrix software suite, and I am very excited by the opportunity to make a difference for our customers in the Asia-Pacific region.”
Warren is an ITIL certified Service Management Expert with full service lifecycle experience. He started his career as a Field Service Engineer with IBM, expanding to Project Management and Service Delivery Management for complex global accounts. Subsequently, as Global Business Development for HP Education Services, he developed an IT Service Management Training business across 13 countries throughout Asia Pacific and Japan. Most recently, Warren played a leadership role developing a rapidly growing services business for Microsoft. In addition, Warren has direct experience in building service organizations as an entrepreneur involved with two start-ups in consulting services for IT Service Management.
Metrix Asia Pacific will be located at Suntec City Tower 2 in Singapore, and joins the company’s existing international sales offices located in Waukesha, Wisconsin and The Hague, Netherlands. Inquiries for sales can be sent to [email protected].
Metrix creates full suite software applications for field service, scheduling, warranty management, reverse logistics and mobile solutions and is available as an enterprise or cloud-based platform. Metrix software delivers competitive advantage to its clients by helping increase customer satisfaction, service response times, real-time warranty management, customer support, and overall service center profitability. Because Metrix has over 30 years of experience, innovative companies with critical service requirements like Ingenico, Olympus, Cubic, Ericsson and IMAX, count on Metrix to automate their complex service processes. From total end-to-end service management solutions to individual components, Metrix has the right application for virtually any sized service automation requirement.