TDS: Now offers call center and call recording

Applications are the newest services available with TDS’ managedIP communications solution for businesses

For more information contact:

Cindy Tomlinson, Associate Manager-Public Relations

TDS Telecommunications Corp.

608-664-4471 / cindy.tomlinson@tdstelecom.com

MADISON, Wis. (Nov. 12, 2010)—To meet the growing needs of local business customers, TDS Telecommunications Corp. (TDS®) is adding Call Recording and Call Center to its mix of communications solutions. The company is teaming up with industry leaders Telrex and Broadsoft to offer the services with its TDS managedIP system.

According to TDS, the demand for call recording and call center services has increased dramatically in recent years. Many businesses are required to record calls to comply with industry mandates or for legal reasons. However, many businesses, including those with a call center, want the option of recording calls to improve customer service, teach employees, or record transactions for historical purposes.

With TDS’ Call Recording, businesses can choose whether to:

* Record incoming or outgoing calls.

* Record all calls, just external, or just internal calls.

* Record calls during certain times of the day, based on the incoming caller ID, or on an ad hoc basis.

With TDS’ Call Center, businesses get an integrated, flexible, automatic call distribution solution. Because it’s a hosted service, even if the number of calls in the queue is exceeded, callers won’t get a busy signal. These calls can be set up to be automatically forwarded to another queue or voicemail. The service also provides:

* Call queuing.

* Support for individual users, remote office workers, work groups, and formal call centers.

* Employees the option to adjust their availability on the fly. For example, at a doctor’s office, an employee who takes calls and works with patients face-to-face can quickly change their status from available to unavailable and back again.

“It’s the first time we’re offering hosted call center services that allow customers to not only care for a high volume of incoming calls but to also record them at the same time,” says Tom Canfield, vice president of Commercial Marketing and Product Development for TDS. “For our business customers with call centers, and for those who need or want to record calls, it means they can get all their communications solutions from a single provider.”

For more information on Call Recording or Call Center services from TDS, call 866-983-7249.