Air Wisconsin Airlines Corporation Names New Director of Training and Development – Customer Service

APPLETON, Wis., May 15 /PRNewswire/ — Air Wisconsin Airlines Corporation today announced it has promoted Joyce Baca to the position of director of training and development – customer service. In her new role, Baca will be responsible for development, oversight and delivery of quality customer service and ramp operational training company-wide. Reporting directly to vice president customer service Vince Portaro, Baca will continue to be based at Air Wisconsin’s Training Facility in Park Ridge IL.

“Joyce’s extensive experience and expertise in developing and delivering quality adult accelerated learning programs makes her an excellent choice to lead our high performing training professionals,” noted Portaro.

Baca joined Air Wisconsin in 2003 as a customer service training instructor responsible for facilitating and developing materials for Customer Service training classes dedicated to the United Airlines product. In 2005, Baca was named manager of training – customer service, assuming responsibility for ground-handling services training for both the United and Northwest Airlines products, including new station openings.

Prior to her career with Air Wisconsin, Baca was employed by Atlantic Coast Airlines in Chicago as a customer service agent assisting with new hire on-the-job training, later moving into a supervisory position with a focus on customer needs during irregular operations. Before joining ACA, Baca was an IT recruitment consultant at the Morgan Partnership UK Ltd in London, England, and an intern for public relations and education departments at the Chicago Museum of Contemporary Art. Baca has a Bachelor of Arts Degree in English Literature from the University of Illinois – Urbana Champaign, where she was named to the Dean’s List of Scholastic Excellence.

“Air Wisconsin has experienced significant growth providing airport services and our partners recognize our consistent and efficient delivery of excellent service, performance, & safety. Investing in our employees with quality training is key to our success and we are thrilled to have someone of Joyce’s caliber to lead our Customer Service Training program,” Portaro added.

Baca will assume her new position immediately

Air Wisconsin Airlines Corporation, the largest privately-held regional airline in the United States, operates as US Airways Express, scheduling nearly 500 departures per day to 70 cities in 27 states and two Canadian provinces with a fleet of 70 Canadair Regional Jets. Air Wisconsin also performs ground-handling services for United Express and Northwest Airlines at over 30 locations throughout the country.

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Source: Air Wisconsin Airlines Corporation

CONTACT: Annette Daly of Air Wisconsin Airlines Corporation,
+1-920-475-7007, [email protected]