The New York City Department of Buildings Selects Metrix To Automate Inspection Process


Greg Quigley
Director of Marketing

Metrix LLC

[email protected]

MILWAUKEE (July 16, 2007) – Metrix, a leading innovator of service management and mobile field service software solutions, today announced that the New York City Department of Buildings will use Metrix service automation software to automate their inspection process.

As part of the Buildings Field Inspection Recording and Scheduling Technologies project (B-FIRST), the Department of Buildings (Buildings) will use Metrix 5 software to schedule inspections and route inspectors throughout the city. Metrix’s software will give Buildings full end-to-end support for inspection scheduling, inspector assignment and routing, recording of results and displaying them on the Web.

“This is an extremely significant project for Metrix, which we are confident we can fulfill due to past success with the Department of Buildings and other customers,” said Larry Laux, president of Metrix. “The size and complexity of this project is similar to projects we’ve done with clients such as Ericsson, Exel Logistics, Cisco and Xerox Office Products Group, and we are excited about helping the Department of Buildings automate their inspection process.”

Ensuring the safe and lawful use of over 950,000 buildings in New York City, Buildings’ inspectors perform more than 400,000 construction, site safety, elevator, boiler, demolition and special enforcement inspections a year. Currently, a large volume of these inspections are managed manually and are not recorded or only partially recorded in Buildings’ Building Information System (BIS) database. Once Metrix 5 is implemented, all information from the inspections will be recorded in the BIS and available on the Web, making the task of managing inspections workload, productivity, transparency and performance less challenging for Buildings.

“The automation of our inspection process plays an important role in our 2006-2009 Strategic Plan and will bring the Agency one step closer to our goal of becoming a next generation agency,” said Marilyn King-Festa, Deputy Commissioner for Technology at the Department of Buildings. “Due to the complexity and sheer volume of our inspections, we needed a vendor that had experience with projects such as this. Metrix fits that bill and will play an important role in providing us with the tools to better manage and automate our inspections.”

Before this project, Buildings implemented Metrix software for their PIPES project, which is for plumbing inspections. According to King-Festa, the PIPES project helped structure the recording of inspection results, which enhanced the quality of inspections and minimized errors.

About the New York City Department of Buildings:
The New York City Department of Buildings ensures the safe and lawful use of over 950,000 buildings and properties by enforcing the Building Code and Zoning Resolution. Aiming to facilitate compliant development with integrity, efficiency and professionalism, Buildings conducts over 400,000 inspections annually and licenses 29 trades. For more information, visit

About Metrix:
Metrix software applications enable world-class service management through powerful contact center, field service, dispatch, contract lifecycle, warranty, parts logistics, return service, self-service and mobile workforce solutions. Leveraging over 27 years of experience, Metrix provides a competitive advantage to innovative companies like Ingenico, Olympus, Xerox, Ericsson, and Makino by automating field operations, streamlining service processes, improving customer satisfaction and increasing service profitability. For more information, visit