Verizon: Cut Cables Cost Everyone

Verizon Urges Contractors, Landscapers to Call Diggers Hotline Before They Dig

WAUSAU, Wis., April 17 /PRNewswire/ — Building a fence. Planting a

tree. Replacing a mailbox. There are a lot of ways to cut buried phone

lines. But only one way to avoid them: Call Diggers Hotline.

It happens every spring when the weather turns warmer. Contractors and

landscapers start digging and discover something unexpected — buried utility

cable that their equipment has accidentally severed.

Cut cables usually mean that communications services are out in the

neighborhood or even in a wide area, affecting thousands of homes and


This unpleasant surprise could be avoided if construction crews,

landscapers and other outdoor enthusiasts dialed Diggers Hotline before

starting a project that involves digging of any kind.

By calling the toll-free hotline, 1-800-242-8511, callers can arrange to

have Verizon or other Wisconsin utility companies visit their sites to mark

the location of buried telephone cables, wires and pipes. The hotline

operates 24 hours a day. Users can also file a locate request on the Diggers

Hotline Web site at

“Every year, area residents have their telephone service needlessly

interrupted because someone didn’t call before starting a construction

project, even those as simple as digging a post hole for a mailbox,” said Bob

Burger, Verizon’s area manager-customer operations for Wisconsin. “Calling

Diggers Hotline is the surest and safest way to avoid damaging underground

cables and interrupting telephone service.

“A severed cable can be costly to the person or company responsible for

the damage, and even more hurtful to someone who needs to make an emergency

call but can’t because the phone line is cut,” said Burger.

Verizon advises customers and construction crews that under state law

they must provide utility companies with advance notice of at least three

working days before beginning any household chore or commercial project that

involves digging.

Anyone who fails to comply could be liable for repair costs, if any, or

civil penalties.

Buried telephone cables frequently run along the shoulder of the road or

along the edges of property. Cables that provide service to a specific

residence or business often run directly through the lot.

Verizon Communications Inc. (NYSE: VZ), a Dow 30 company, is a leader in

delivering broadband and other communication innovations to wireline and

wireless customers. Verizon operates America’s most reliable wireless

network, serving 51.3 million customers nationwide; one of the most expansive

wholly-owned global IP networks; and one of the nation’s premier wireline

networks, serving home, business and wholesale customers. Based in New York,

Verizon has a diverse workforce of approximately 250,000 and generates annual

consolidated operating revenues of approximately $90 billion. For more

information, visit

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