For Further Information:
Mike Pruyn
312-230-4894 (office)
mpruyn@att.com
Katie Hutchinson
312-230-4292
katiehutchinson@att.com
FOR RELEASE WEDNESDAY, JUNE 8, 2005
WAUKESHA, Wis. – AT&T announced today it has entered into a three-year, multimillion-dollar agreement with NOVO 1, Inc. to provide voice and data services at NOVO 1 business locations across the United States.
Under the terms of the deal, AT&T will convert NOVO 1 call centers across the U.S. from traditional phone lines to Voice over Internet Protocol, or VoIP.
NOVO 1, a leading U.S. company specializing in delivering creative customer contact systems via the phone, direct mail and the web, is ranked 26th among the Global Top 50 Teleservices Agencies on the basis of aggregate inbound and outbound telecom minutes, domestic and international.
The rollout of Internet telephony follows a successful VoIP project at a pilot NOVO 1 Customer Care & Acquisition Center.
In addition to the reliability offered by AT&T Internet telephony solution,
NOVO 1 eliminates the need to deal with multiple local phone companies, gains a single point of contact for services, and receives consolidated and simplified billing.
“With the AT&T solution, we have achieved significant benefits on behalf of our clients as we evolve to a converged voice and data networking platform by deploying VoIP services,” said Michael Hennen, Corporate Executive Vice President, NOVO 1 Customer Care & Acqusition. “VoIP offers NOVO 1 the opportunity to have all our communications — voice, video and data — carried over one, secure IP network and enhances our productivity and performance in serving our clients’ customers.
