Generative AI travelsolution empowers employees, streamlines operations and elevates travel services
OSHKOSH, Wis. (Sept. 19, 2024) — Fox World Travel, a leading travel company recognized by Forbes as one of America’s Best Small Employers, proudly launches Colby AI™, an advanced artificial intelligence (AI) travel technology assistant for Fox World Travel advisors, set to transform the travel industry. With the rise of generative AI technology, Fox World Travel is leading the charge with Colby, an innovative toolset that streamlines operational workflows and enhances traveler experiences.
Transformative Impact of Generative AI on Travel
Generative AI is transforming travel planning and management by offering personalized travel recommendations, improving customer service, optimizing pricing strategies and much more. Fox World Travel is at the forefront of this technological evolution with Colby, which was custom-designed to harness AI advancements and enhance the services offered by Fox World Travel.
Colby: Advanced AI Assistant for Travel
Colby is an advanced AI assistant built on a large language model and securely integrated within Fox World Travel. Colby is seamlessly embedded into Microsoft Teams, eliminating the need for additional tools while enhancing workflow efficiency for travel planning. All Fox associates have access to Colby, which combines extensive public information with Fox’s proprietary data, providing a powerful resource to support travelers’ needs.
Key Features of Colby
- Personalized Assistance: Colby analyzes data to offer tailored recommendations to its travel advisors, ensuring that each traveler finds destinations, accommodations and activities suited to his or her preferences and interests.
- Enhanced Customer Service: With Colby, Fox World Travel’s associates have access to a 24/7 AI-powered assistant that efficiently handles booking inquiries, travel information and troubleshooting, significantly improving customer satisfaction.
- Data Analytics: Colby brings comprehensive data analysis, supports Fox associates with in-depth research and helps generate innovative ideas. From analyzing booking data to traveler sentiment, Colby gathers and synthesizes dispersed data and then presents recommendations and prompts thoughts for Fox associates.
- Improved Internal Communication: Colby supports Fox World Travel employees by retrieving information, automating routine tasks and facilitating effective internal communication.
Named with a nod to Wisconsin’s rich heritage—after the iconic Colby cheese—Colby embodies the warmth and efficiency that Fox World Travel strives to deliver. The name represents a blend of regional pride and innovative technology.
Leadership and Industry Engagement
“We are pleased to introduce Colby as a significant leap forward in our mission to enhance the travel experience and streamline our operations,” said Sam Hilgendorf, chief information officer at Fox World Travel. “Colby is more than just an AI assistant; it is a testament to our commitment to leveraging cutting-edge technology to provide superior service and support to both our clients and employees.”
Hilgendorf will showcase the groundbreaking technology, Colby, at two premier industry events in September. Hilgendorf will be taking the stage in New York City at the Business Travel News (BTN) Innovate Face-Off, which is renowned for its dynamic presentations of the latest products, technologies and services designed to address industry challenges and enhance business travel.
In addition to the BTN Innovate Face-Off, Hilgendorf will also be presenting at the Business Travel Executive (BTE) T&E Summit in New York City. This summit is a key event for travel and expense professionals, offering deep dives into the latest trends and innovations in the industry. Fox looks forward to sharing Colby’s advancements and insights from these high-profile events. For more details on the BTN Innovate Face-Off, click here and for more details on the BTE T&E Summit, click here.
To learn more about Fox, visit foxworldtravel.com.
