Froedtert & Medical College of Wisconsin: Cancer Network earns National Award for Excellence in patient experience

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Kathy Sieja
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Milwaukee, Wis. – The Froedtert & the Medical College of Wisconsin Cancer Network has been recognized for sustained excellence in patient experience, ranking in the top five percent of nearly 1,100 other United States health facilities. In addition, more than 95 percent of patients would recommend the Froedtert & MCW Cancer Network to family and friends.

The 2018 Guardian of Excellence Award from Press Ganey, a national company measuring health care organization performance, is based on responses from cancer patients who were surveyed on a variety of factors describing their treatment experience with the Froedtert & MCW Cancer Network.

“We understand how profoundly a cancer diagnosis affects our patients and their families, and everything we do is focused on easing that burden,” said Tina Curtis, executive director, Froedtert & MCW Clinical Cancer Services. “This award represents the voices of our patients, and we are honored and grateful for their confidence in us.”

The annual Press Ganey CG-CAHPS (Clinician and Group Consumer Assessment of Healthcare Providers and Systems) survey asks patients to rate areas of importance to them, such as availability of appointments, whether doctors and others on the care team show respect, listen and provide understandable information, how much time the care team spends with them, and test result follow-up. To qualify for award consideration, a facility’s overall survey results must rank in the 95th percentile or above for every quarter of the survey year. The 2018 award survey period covered May 2017- April 2018.

Part of the Froedtert & MCW regional health network, the Cancer Network sites are located in Menomonee Falls, Milwaukee, New Berlin, Oak Creek, Pleasant Prairie and West Bend.

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin’s only academic medical center and adult Level I Trauma Center at Froedtert Hospital, Milwaukee, an internationally recognized training and research center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes five hospitals, more than 1,600 physicians and nearly 40 health centers and clinics, draws patients from throughout the Midwest and the nation. In our most recent fiscal year, outpatient visits exceeded 1.1 million, inpatient admissions to our hospitals were 49,250 and visits to our network physicians totaled 932,000. For more information, visit