MADISON, Wis., May 20, 2014–Navitus Health Solutions, LLC announced today that it has received the top rating for overall customer satisfaction among smaller pharmacy benefit managers that serve 20 million or fewer members, according to a survey conducted by the Pharmacy Benefit Management Institute (PBMI). Navitus received an overall satisfaction score of 9.3 out of 10.
Reflecting Navitus’ focus on results-driven client stewardship and evidence-based clinical consultation, the company scored a 9.9 on formulary management, 9.6 on trend management programs and 9.6 on being relationship-oriented.
“Our clients are knowledgeable decision-makers. As such, we are committed to showing them the true value of their pharmacy benefit management program, letting them ultimately set the course for their programs,” said Terry Seligman, President & CEO of Navitus. “We are honored to have received the top overall score for the third year in a row. The results are a testament to the partnership focus across our company.”
Navitus received a top satisfaction score of 10 by 77% of its responding customers, compared with 0%-67% for other PBMs in the same size group. Additional survey categories included, but were not limited to, delivering promised savings, delivering promised services, commitment to good customer service, and effective tools to manage drug benefit costs.
PBMI conducted the survey in January 2014. Respondents included 394 U.S. plan sponsors representing more than 64.7 million members. For nearly two decades, the PBMI annual customer satisfaction survey has evaluated the quality of services of PBMs as a group and includes individual PBM profiles. The report is available for purchase at www.pbmi.com.
About Navitus
Navitus Health Solutions, LLC is a full-service, URAC-accredited pharmacy benefit management company. As a zero-spread, full pass through pharmacy benefit manager (PBM), Navitus aligns performance with plan sponsors’ benefit goals to deliver comprehensive clinical programs and cost-saving strategies that lower drug trend and promote good member health. Navitus provides its flexible services to government entities, self-funded employers, coalitions, labor organizations, third-party administrators, and health plans, including managed Medicaid, Exchanges and Medicare Part D. For more information about Navitus’ real solutions to the rising cost of health care, visit www.navitus.com or call 877-571-7500.
