Milwaukee-area answering service and call center celebrates 30th anniversary, looks to the future
Brookfield, Wisconsin — Spectrum Communication Services Inc., an award-winning Milwaukee-area answering service and call center, is celebrating 30 years in business this month. The company was launched on May 22, 1983 by husband and wife team Roy and Mari Osmon.
Reflecting back on Spectrum’s journey through its first three decades in business, Mari Osmon noted that, “30 years of working with a wonderful staff and thousands of clients has been one of the most rewarding experiences in my life. It has been a joy to see Spectrum grow from a ‘message ticket’ company to now offering a full and complex array of options for our clients.” She went on to express gratitude to all those who make Spectrum’s work possible, stating, “We could have never won the many awards and been in business this long without a staff that truly cares about the callers, our clients, and Spectrum. A sincere thanks to all – staff and clients – for 30 great years!”
About Spectrum Communication Services Inc.
Known more simply as Spectrum Communications, the company was launched in 1983 by husband and wife team Roy and Mari Osmon. Celebrating 30 years in the business in 2013, Spectrum provides around-the-clock answering service and call center solutions. Its many clients include not only businesses and organizations around the metro Milwaukee area and elsewhere across the state of Wisconsin, but a number of longtime national clients, as well. Its operators handle calls from around the world.
With deep devotion to the areas of affordability, client satisfaction, and high-quality training programs and support for its staff, Spectrum has been continuously recognized over the last three decades as an innovator and leader by organizations such as the Association of TeleServices International (ATSI) and the Better Business Bureau (BBB) in categories like exceptional customer service and ethics. The company, which has some of the best retention rates in the industry for both clients and staff, has also been featured in publications like The Business Journal, and was named a Future 50 company by the Milwaukee Journal Sentinel.
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Kelli Harrigan, Vice President of Operations
Spectrum Communications
125 N. Executive Drive, Suite 300
Brookfield, WI 53005
262.821.5100
