Navitus Health Solutions: Achieves top overall score in PBMI customer satisfaction survey for second consecutive year

CONTACT: Kailey Bender
Lindsay, Stone & Briggs
Office: (608) 268-5309, [email protected]

Navitus Health Solutions Achieves Top Overall Score in PBMI Customer Satisfaction Survey for Second Consecutive Year

MADISON, Wis., June 25, 2013–Navitus Health Solutions, LLC announced today that it has received the top rating for overall customer satisfaction for small pharmacy benefit managers that serve less than 20 million members, according to a survey conducted by the Pharmacy Benefit Management Institute (PBMI).

Navitus received a top satisfaction score of 10 by 85% of its customers, compared with 6%-55% for other PBMs in the same size group. Navitus also received the highest overall score in the majority of service dimension categories, scoring 9.4 on a 10-point scale in both overall satisfaction and likelihood to be recommended by customers. Categories included delivering promised savings, delivering promised services, effective use of technology, effective tools to manage drug benefit costs, and innovative programs and services.

“We are sincerely grateful for the compliments we receive from our clients for our services,” said Terry Seligman, President & CEO of Navitus. “We take great pride in being awarded the top overall customer satisfaction rating two years in a row in our size group. This clearly demonstrates our commitment to high-touch service and delivering on our promises to drive down overall costs and deliver the best possible value.”

The annual survey included responses from 396 U.S. plan sponsors, representing more than 43.2 million members. The PBMI annual customer satisfaction survey, which has been conducted for more than 15 years, evaluates the quality of services of PBMs as a group and includes individual PBM profiles. The report is available for purchase on the PBMI website.

About Navitus

Navitus Health Solutions, LLC is a full-service, URAC-accredited pharmacy benefit management company. As a zero-spread, full pass through pharmacy benefit manager (PBM), Navitus aligns performance with plan sponsors’ benefit goals to deliver comprehensive clinical programs and cost-saving strategies that lower drug trend and promote good member health. Navitus provides its flexible services to government entities, self-funded employers, coalitions, labor organizations, third-party administrators, and health plans, including managed Medicaid and Medicare Part D. For more information about Navitus’ real solutions to the rising cost of health care, visit or call 877-571-7500.