Wisconsin BBB: Partners with Western Union to introduce BBB Scam Stopper

FOR IMMEDIATE RELEASE: October 10, 2012
Media Release
CONTACT: Susan Bach, Director of Communications
PHONE: 414- 847- 6085
FAX: 414-302- 0355
E-MAIL: sbach@wisconsin.bbb.org

Milwaukee, Wis., October 10, 2012 — The Better Business Bureau (BBB) and Western Union today launched BBB Scam Stopper, an education campaign to help consumers in the United States and Canada avoid common scams that con artists use to commit consumer fraud.

“Western Union devotes extensive resources to stopping fraud,” says Shelley Bernhardt, the company’s Director of Consumer Protection. “Our agents are trained to intervene if they suspect a customer is the victim of a scam. Through our partnership with BBB, we aim to give consumers the information and resources they need to protect themselves and help stop fraud before it gets that far.”

Consumer fraud is a serious problem in North America. According to the Federal Trade Commission and the Canadian Anti-Fraud Centre, consumers reported losing more than $1.5 billion to all types of scams in 2011.

“We investigate thousands of scams every year, and we know the tactics that scammers commonly use,” says Randall Hoth, Wisconsin BBB president/CEO. “A portion of these scams involves the wire transfer of funds, so Western Union is the ideal partner for this campaign. The best defense against fraud is awareness and education. It’s crucial for consumers and business owners to recognize scams before they become victims.”

On the Scam Stopper website, consumers can find facts and tips to stay informed and help reduce their chances of becoming a victim of a scam. The site also explains the science of scams, and how scammers use many of the same “sales tactics” that are used by legitimate businesses. Visitors can also sign up to receive BBB Scam Alerts, weekly emails with the latest scams reported to BBBs across the country.

The site highlights common scams like Emergency Scams (a friend or family member has an emergency, often in another country, and needs money), Overpayment Scams (a buyer overpays and asks for the difference wired back to them), Sweepstakes and Lottery Scams (you’ve won a lot of money, but you have to pre-pay taxes before claiming your prize), and more. Personal finance writer/blogger Erica Sandberg has also joined the effort and is blogging and creating public service announcements about scams and fraud for BBB Scam Stopper.

For more information or further inquiries, please contact the Wisconsin BBB at www.wisconsin.bbb.org or 414-847-6000 (metro Milwaukee), 920-734-4352 (Appleton), 608-268-2221 (Madison) or 1-800-273-1002 (elsewhere in Wisconsin). Follow the Wisconsin BBB online on Twitter @WisconsinBBB or Facebook.

About BBB
For 100 years, Better Business Bureau has been helping consumers find businesses, brands and charities they can trust. In 2011, consumers turned to BBB more than 100 million times for Business Reviews on more than 4 million companies and Charity Reports on 11,000 charities, all available for free at www.bbb.org. The Council of Better Business Bureaus is the umbrella organization for 115 local, independent BBBs across the United States and Canada, as well as home to its national programs on dispute resolution and industry self-regulation.

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