Cindy Tomlinson,
Associate Manager – Public Relations/
TDS Telecommunications Corp./
608-664-4471/
cindy.tomlinson@tdstelecom.com
5 ways to measure productivity increases
VoIP impacts business ROI
MADISON, Wis. (May 3, 2012) — VoIP is gaining traction in the business world. In fact, it’s projected that more than 79 percent of U.S. businesses will have a VoIP communications solution by 2013. Merging voice and data into a single network improves productivity, which impacts the bottom line. How much? On average, $105 per employee move/change—and that’s just one example according to TDS Telecommunications Corp. (TDS®).
“That cost shrinks to almost zero with a VoIP product like TDS managedIP Hosted,” says Joe Kramschuster, director of Commercial Product Management at TDS. “For a company with 10 employee moves or changes in a year, it adds up to about $1,000 in productivity savings.”
When calculating the return on investment (ROI), there are many metrics businesses can consider. However, TDS recommends businesses look at five key metrics when measuring the productivity gains of hosted VoIP:
1. No charges for employee office moves and changes (current average cost is $105 per move/change; reduced to almost zero with VoIP)
2. Employees can seamlessly route their calls using a telephony toolbar
3. No more managing multiple cabling infrastructures since phone and Internet are converged into a single network
4. Using “find me/follow me” feature results in fewer missed calls and more sales and business opportunities from current and potential customers
5. A single inbox for voice mail and email allows for faster response time and improved customer satisfaction and retention
Totaling up the productivity savings puts the ROI of a VoIP system into sound, quantifiable numbers. Along with the productivity savings, there’s no significant upfront capital investment, maintenance, or upgrade fees. These are all critical factors for businesses trying to determine if VoIP is right for their business.
Visit www.tdsbusiness.com/Resources/white-papers-find-the-value-in-business-voip.pdf for more details about the value in business VoIP. More information can also be found at www.tdsbusiness.com or by calling 1-866-9-TDSBIZ.
