CHICAGO (March 22, 2011) – U.S. Cellular customers in Wisconsin continue to enjoy the highest quality calls on their wireless phones, according to the J.D. Power and Associates U.S. 2011 Wireless Call Quality Performance StudySM – Volume 1.
This is the 11th reporting period in a row that U.S. Cellular has received the J.D. Power and Associates award for highest call quality performance among wireless cell phone users in the North Central Region, which includes Illinois, Indiana, Wisconsin, Michigan and Ohio. Compared to the regional average, U.S. Cellular customers have fewer customer-reported problems with dropped calls, failed initial connections, interference and delayed notification of text messages than any other service provider, according to the study.
“We monitor our network around the clock to provide our customers with the peace of mind that when they want to use their wireless phone, their call will get through. We pride ourselves in providing them with the best possible service, coverage and reliability at all times, no matter where they are,” said Mike Irizarry, executive vice president and chief technology officer for U.S. Cellular. “Our network, along with our unmatched commitment to customer service, is among the many benefits of being a U.S. Cellular customer.”
Reported twice a year, the J.D. Power and Associates Wireless Call Quality Performance Study evaluates wireless call quality based on seven problem areas wireless customers experience that impact overall carrier performance: dropped calls; static/interference; failed call connection on first try; voice distortion; echoes; no immediate voice mail notification; and no immediate text message notification.
Earlier this year, U.S. Cellular was also recognized as a J.D. Power 2011 Customer Service Champion. To identify this elite list of 40 companies, J.D. Power evaluated more than 800 brands. Companies were identified based on customer feedback, opinions and perceptions gathered primarily from J.D. Power’s syndicated research as well as additional, supplemental research.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing forecasting, performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com . J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About U.S. Cellular
U.S. Cellular recently unveiled The Belief Project, an array of industry-leading innovations designed to elevate the customer experience. The Belief Project, recently named Frost & Sullivan’s Customer Value Enhancement of the Year, complements the Chicago-based carrier’s growing catalog of cutting-edge phones that are all backed by its high-speed nationwide network. U.S. Cellular was recently named a J.D. Power and Associates 2011 Customer Service Champion and was also named one of Forbes Magazine’s 2010 “Most Trustworthy Companies.” To learn more about U.S. Cellular, visit one of its retail stores or uscellular.com . You can also check out U.S. Cellular on Facebook.
For more information:
Mary Jo Garinger
LaTrina Shepherd, U.S. Cellular