Leading facilities-based Internet, data, and voice provider headquartered in Austin, TX successfully deploys CustomCall’s billing and OSS suite
Madison, WI – March 21st, 2011 – CustomCall Data Systems announced today that Tel West Network Services Corporation has successfully implemented CustomCall’s billing, OSS, and customer acquisition solutions. Tel West, a leading local telecommunications service provider in Texas, uses CustomCall’s hosted Webtop BPM and Workflow BPM solutions to manage their customers, products, and services.
“Deploying the CustomCall billing and OSS suite has enhanced Tel West’s operational systems,” said Jeff Swickard, President of Tel West. “Tel West is dedicated to outstanding customer service. The CustomCall solution improves our customers’ experiences through online invoicing and self-care, enhanced service delivery processes, and better responsiveness through improved business process management.”
“We are pleased to have Tel West become the most recent client to implement the CustomCall solution into their day-to-day business processes,” said Frank Peregrine, CEO of CustomCall Data Systems. “The CustomCall solution will enable Tel West to continue to grow and surpass the expectations of its customers.”
CustomCall’s integrated solution for Tel West includes hosted bill processing, automated customer acquisition, service activation, number porting, collections, trouble ticket administration, inventory, directory listings, and ancillary database administration, including CNAM, LIDB, and E911. CustomCall’s Workflow BPM platform allows for customized workflow processes for order management, MACDs, commissions, and reseller management.
About CustomCall Data Systems
CustomCall Data Systems offers a complete suite of billing services, provisioning solutions and automated workflow tools for communications service providers. Our clients include CLECs, cable MSOs, VoIP, wireless and long distance companies, MVNOs and wholesalers. Founded in 1993, the company merged with Concretio in 2010, giving it the strongest and broadest solution set in the industry. For secure, scalable billing and OSS solutions, proven reliability, and industry leading support, call (608)274-3009 or visit http://www.customcall.com. Your best call is CustomCall.
About Tel West Network Services Corporation
Tel West Network Services Corporation is a facilities-based Internet, data, and voice communications provider that specializes in cost-effective dedicated circuits for small, medium, and enterprise businesses. Headquartered in Austin, Texas, the company manages over 150,000 phone lines and data circuits over its extensive fiber optic network. The company’s local network presence spans six major metropolitan areas including Dallas, Austin, San Antonio, Houston, Fort Worth, and Corpus Christi.
CustomCall Data Systems