New service from TDS helps customers with their technology challenges
Madison, Wis. — The number one call into the new TDS Net-genius team is “Help, I have a virus!” Unfortunately in today’s environment computer viruses are as common as the common cold. If your computer gets infected you may need to call a professional to clean up your system and to show you how to avoid future attacks.
“Cleaning up computer systems from viruses and spy ware is a big task. To avoid it you need to keep your virus protection current and run scans for new viruses on a regular basis,” comments Ryan Tevis, TDS Net-genius team supervisor. who says the call for technology help is getting louder and becoming more frequent. “Customers need help with everything from setting up a new computer system to using their IPod or MP3 players.”
TDS is a major telecommunications provider in the area with customers in many parts of Dane county including, Verona, Waunakee, Madison, Cross Plains and Middleton. TDS is offering this new service to all residents in Dane County, so you don’t need to be an existing customer. TDS hopes to expand to other markets after success is achieved in the local area.
“TDS created this new team of technical experts to fill a void for many customers. We have always provided phone and Internet service, so we have a solid understanding of the technology, but now with the rapid advancement of consumer electronics our customers are clamoring for help to make it all work,” states Dave Wittwer, TDS Telecom’s Chief Operating Officer. “Our Net-genius team can make it work, and then technology becomes fun again instead of an aggravation.”
Customers can call and talk to a technician or schedule an on-site visit. The Net- genius team makes house calls from 10 a.m. to 8 p.m. seven days a week. If you want more information you can go online at tdsnetgenius.com or call 1-866-492-6797 at any time of the day or night.
TDS Telecom, a growing national company headquartered in Madison, Wis., brings high-quality, locally based telecommunications services to hundreds of rural and suburban communities across the United States. The company, along with its subsidiary TDS Metrocom, provides service for more than 1.1 million access line equivalents. Visit http://www.tdstelecom.com for more information.
TDS Telecom is part of the Telephone and Data Systems, Inc. (AMEX: TDS) family of companies. TDS, is a diversified telecommunications corporation founded in 1969. Through its strategic business units, U.S. Cellular (AMEX: USM) and TDS Telecom, TDS operates primarily by providing wireless and local telecommunications service. The company currently employs approximately 11,600 people and serves approximately 6.4 million customers in 36 states.
