FOR RELEASE WEDNESDAY, SEPTEMBER 21, 2005
DUBUQUE, Iowa – AT&T announced today that it has won a $5.3 million contract to provide an integrated networking solution for Advanced Data-Comm Inc., a leading outsourced teleservices company.
The three-year agreement for a full range of voice, data and Internet services extends and expands AT&T’s long-standing relationship with the company.
Advanced Data-Comm operates four customer service centers in the Midwest and manages over 2 million customer interactions per month. The AT&T solution provides a single platform through which to manage customers’ unique voice and data requirements, regardless of where those interactions originate or terminate. In addition, AT&T
ACCU-Ring® Network Access Service provides the highest availability and reliability for Advanced Data-Comm clients to ensure the highest level of up-time possible.
“Our company has continually relied on the deployment of the highest quality services supported by the latest technologies,” said Bill Strauss, Advanced Data-Comm’s Senior Vice President of Sales and Client Services. “AT&T provides us with networking solutions that help us continue to provide top-notch service and increase client satisfaction.”
Through the secure AT&T BusinessDirect® portal, Advanced Data-Comm also has online access to tools that provide real-time reports on network performance and direct access to billing, ordering, status, inventory and trouble management systems. AT&T BusinessDirect was recently recognized by the Yankee Group for providing customers with the strongest online support and services experience in the industry.
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About Advanced Data-Comm
Founded in 1988, Advanced Data-Comm is an inbound (24/7) and outbound teleservices provider, managing over 100,000 customer interactions per day. The company employs over 500 individuals across five locations, including Oelwein and Dubuque, Iowa, and Superior and Ashland, Wisconsin. The company has more than 100 clients in a variety of telemarketing areas including customer service, sales, order processing, third-party verifications (TPV), market research, and technical support.
For more than 125 years, AT&T (NYSE “T”) has been known for unparalleled quality and reliability in communications. Backed by the research and development capabilities of AT&T Labs, the company is a global leader in local, long distance, Internet and transaction-based voice and data services.