Group Health Cooperative of South Central Wisconsin: Launches patient experience guarantee

Contact: Dana Spychalla

Marketing and Communications Manager

Phone: 608-662-4193

DSpychalla@ghcscw.com

 

Group Health Cooperative of South Central Wisconsin Launches Patient Experience Guarantee

 

MADISON, WISCONSINAugust 30, 2018 – Group Health Cooperative of South Central Wisconsin (GHC-SCW) is introducing the GHC Experience GuaranteeSM, a new and innovative money-back guarantee. Patients can now request a refund for the out-of-pocket costs (up to $2,000) associated with their visit if they are not satisfied with their experience at a GHC-SCW clinic.

GHC-SCW is the first and only health plan in Wisconsin to offer a money-back guarantee. GHC-SCW Chief Executive Officer, Dr. Mark Huth, says the GHC Experience GuaranteeSM will be a game changer in local health care.

 

“In almost any other industry, customers can get a refund when they’re not satisfied. Why can’t the same be said for health care?” said Dr. Huth. “At GHC, we’re always trying to push the envelope and blaze the trail for truly innovative care. Our members deserve that. If we say we provide the very best primary care, we should be willing to back that up. We are proud to set the standard for customer service in health care.”

If a patient comes into a GHC-SCW clinic and is not satisfied with their experience – from the moment they park their car to the moment they walk out of the clinic doors – they can visit GHCSmartCare.com, download the GHC Experience GuaranteeSM App and submit their feedback.

“We’re promising to give you the experience you deserve. If we miss the mark, we will make it right. And if we can’t make it right, we’ll offer you a refund for your out-of-pocket costs,” commented Dr. Huth.

The patient will even have the opportunity to determine how much of their out-of-pocket costs they would like refunded.  

“Our members trust us with their care. If their experience doesn’t meet their expectations, then we will trust them to tell us what they deserve to pay,” commented Dr. Huth. “We believe our members should have that right.”

“Truthfully, it’s just business as usual. All we have to do is provide the same great care and service we’ve always provided,” said Dr. Chris Kastman, Chief Medical Officer. “Now, we’re just putting our money where our mouth is.”

The GHC Experience GuaranteeSM is available to all members effective immediately. Patients can visit GHCSmartCare.com to download the GHC Experience GuaranteeSM App and submit feedback and refund requests for visits that occurred after August 31, 2018.

About GHC-SCW

Group Health Cooperative of South Central Wisconsin (GHC-SCW) is a nonprofit health plan that cares for more than 75,000 members. The Cooperative has served the greater Dane County area for 42 years and provides both insurance and clinical services for its members. GHC-SCW is one of the “highest-rated” health insurance plans in the nation according to NCQA’s Health Insurance Plan Ratings 2017–2018.