Wisconsin Better Business Bureau: Thousands may lose internet access on July 9, but fix is easy
CONTACT: Susan Bach, Director of Communications
PHONE: 414- 847- 6085
FAX: 414-302- 0355
Wisconsin Better Business Bureau
Thousands may lose internet access on July 9, but fix is easy
BBB urges consumers and business owners to run a simple diagnostic test to see if they are affected
Milwaukee, Wis., July 5, 2012 – Hundreds of thousands of Internet uses may lose their online access on July 9, 2012, and the Better Business Bureau (BBB) is urging all consumers and businesses to run a quick and easy diagnostic test to see if their computers are infected. The FBI’s DNS Changer Working Group can detect the malware and explain how to fix infected machines.
“Everyone should check to see if their computer is infected,” urged Randall Hoth, Wisconsin BBB president/CEO. “It takes less than a minute to check and, if your equipment is clean, there is nothing more you need to do. If your computer is infected, the DNS Changer Working Group recommends the necessary steps to save your computer. But this must be done by July 9th or you could lose internet access.”
Last November, the FBI took down the servers of international hackers operating out of Estonia. The hackers had already successfully downloaded malware onto more than half a million computers, turning off virus updates and redirecting consumers to fraudulent websites. If the servers had simply been shut down, the victims’ computers would no longer be able to access the internet. Instead, the FBI set up clean servers to replace the ones that were running the scam, and victims have been redirected to those clean servers ever since, usually without any knowledge they’d been infected in the first place.
Originally the rescue servers were to be active until March, but a court ruling extended the program until July 9th. At that time the clean servers will be turned off and anyone who is still infected with the malware will lose their internet access. The FBI believes there are still about 360,000 infected computers in a dozen countries, including the U.S. and Canada.
For more information or further inquiries, please contact the Wisconsin BBB at wisconsin.bbb.org or 414-847-6000 (metro Milwaukee), 920-734-4352 (Appleton), 608-268-2221 (Madison) or 1-800-273-1002 (elsewhere in Wisconsin). To receive news, tips and advice, follow the Wisconsin BBB on Twitter or like us on Facebook.
BBB is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior. Businesses that earn BBB accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. BBB provides objective advice, free business BBB Reliability ReportsTM and charity BBB Wise Giving ReportsTM, and educational information on topics affecting marketplace trust. To further promote trust, BBB also offers complaint and dispute resolution support for consumers and businesses when there is difference in viewpoints. Although the first BBB was founded in 1912, the Wisconsin BBB began in 1939. Today, 125 BBBs serve communities across the U.S. and Canada, evaluating and monitoring more than four million local and national businesses and charities. Please visit www.bbb.org for more information about BBB.