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Centers for Medicare and Medicaid Services: Final Weekly Enrollment Snapshot For 2018 Open Enrollment Period
12/28/2017

Contact: CMS Media Relations

(202) 690-6145 | CMS Media Inquiries


Approximately 8.7M people selected or were automatically re-enrolled in plans using the HealthCare.gov platform during the 2018 open enrollment period. 

These snapshots provide point-in-time estimates of weekly plan selections, call center activity and visits to HealthCare.gov or CuidadoDeSalud.gov. The final snapshot reports new plan selections, active plan renewals and automatic enrollments. It does not report the number of consumers who paid premiums to effectuate their enrollment. This snapshot also does not include plan selections from State-based Exchanges, other than those using the HealthCare.gov platform. 


CMS plans to release a more detailed 2018 enrollment report in March, including final plan selection data from State-based Exchanges that do not use the HealthCare.gov platform. 

Definitions and details on the data are included in the glossary.

HealthCare.gov Platform Snapshot 

HealthCare.gov Platform Snapshot

Cumulative Nov 1- Dec 23

Plan Selections

8,743,642

New Consumers

2,460,431

Consumers Renewing Coverage

6,283,211

Consumers on Applications Submitted

11,370,462

Call Center Volume

7,039,530

Calls with Spanish Speaking Representative

522,357

HealthCare.gov Users

19,316,192

CuidadoDeSalud.gov Users

722,505

Window Shopping HealthCare.gov Users

1,777,589

Window Shopping CuidadoDeSalud.gov Users

38,362

 HealthCare.gov State-by-State Snapshot 

The snapshot provides cumulative individual plan selections for the 39 Exchanges using the HealthCare.gov platform. Individual plan selections for the Exchanges using the HealthCare.gov platform include:   

State

Cumulative Plan Selections Nov 1 - Dec 23

Alaska

18,313

Alabama

170,211

Arkansas

68,100

Arizona

165,758

Delaware

24,500

Florida

1,715,227

Georgia

480,912

Hawaii

19,799

Iowa

53,217

Illinois

334,979

Indiana

166,711

Kansas

98,238

Kentucky

89,569

Louisiana

109,855

Maine

75,809

Michigan

293,940

Missouri

243,382

Mississippi

83,649

Montana

47,699

North Carolina

519,803

North Dakota

22,486

Nebraska

88,213

New Hampshire

49,573

New Jersey

274,782

New Mexico

49,792

Nevada

91,003

Ohio

230,127

Oklahoma

140,184

Oregon

156,105

Pennsylvania

389,081

South Carolina

215,983

South Dakota

29,652

Tennessee

228,646

Texas

1,126,838

Utah

194,118

Virginia

400,015

Wisconsin

225,435

West Virginia

27,409

Wyoming

24,529

 Glossary

Plan Selections: The cumulative metric represents the total number of people who have submitted an application and selected a plan, net of any cancellations from a consumer or cancellations from an insurer that have occurred to date.

Plan selections include consumers automatically re-enrolled into a plan.

To have their coverage effectuated, consumers generally need to pay their first month’s health plan premium. This release does not report the number of effectuated enrollments.

New Consumers: A consumer is considered to be a new consumer if they did not have 2017 Exchange coverage through December 31, 2017 and had a 2018 plan selection.

Renewing Consumers: A consumer is considered to be a renewing consumer if they have 2017 Exchange coverage through December 31, 2017 and either actively select the same plan or a new plan for 2018.

Exchange: Generally, this report refers to 39 Exchanges that use the HealthCare.gov platform. The Exchanges using the HealthCare.gov platform for the individual market Exchanges are Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Jersey, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

HealthCare.gov States: The 39 Exchanges that use the HealthCare.gov platform for the 2018 benefit year, including the Federally-facilitated Exchanges, State Partnership Exchanges, and some State-based Exchanges.

Consumers on Applications Submitted: This includes a consumer who is on a completed and submitted application to the Exchange using the HealthCare.gov platform. If determined eligible for Exchange coverage, a consumer still needs to pick a health plan (i.e., plan selection) and pay their premium to get covered (i.e., effectuated enrollment). Because families can submit a single application, this figure tallies the total number of people on a submitted application (rather than the total number of submitted applications).

 

Call Center Volume: The total number of calls received by the call center for the 39 Exchanges that use the HealthCare.gov platform over the time period covered by the snapshot. Calls with Spanish speaking representatives are not included.

Calls with Spanish Speaking Representative: The total number of calls received by the call center for the 39 Exchanges that use the HealthCare.gov platform over the time period covered by the snapshot where consumers chose to speak with a Spanish-speaking representative. These calls are not included within the Call Center Volume metric.

HealthCare.gov Users or CuidadoDeSalud.gov Users: These user metrics total how many unique users viewed or interacted with HealthCare.gov or CuidadoDeSalud.gov, respectively, over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once.

Window Shopping HealthCare.gov Users or CuidadoDeSalud.gov Users: These user metrics total how many unique users interacted with the window-shopping tool at HealthCare.gov or CuidadoDeSalud.gov, respectively, over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once. Users who window-shopped are also included in the total HealthCare.gov or CuidadoDeSalud.gov user total.

 


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